Application
The application of this unit in the workplace includes supervising a designated team of personnel in their administration and compliance with organisational administrative policy and procedures. It includes aspects of supervising personnel readiness for work, welfare, entitlements, discipline and competency. This competency is applicable to those personnel leading and managing others in an operational environment where the normal access to a personnel administrative support network is not available. | |
Prerequisites
Not applicable.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Administer personnel readiness | 1.1 Detailed knowledge of personnel information is obtained to enable an appreciation of individual circumstances 1.2 Information about readiness requirements is accessed from organisational information systems and is continually monitored to ensure current knowledge of the state of personnel readiness is known 1.3 Personnel are informed of their readiness obligations to the organisation to enable them to comply with these through self management 1.4 Readiness records and documentation are gathered and reviewed to determine personnel progress with readiness maintenance requirements 1.5 Opportunities to maintain personnel readiness are planned and implemented in accordance with organisational policies and procedures 1.6 Technical advice on readiness policy and procedure is sought to enable administrative actions in accordance with organisational policies and procedures 1.7 Information on personnel readiness is reported to designated authorities including specific information on and strategies planned to address personnel who are 'not ready' 1.8 Administrative actions for personnel identified as permanently 'not ready' are implemented in accordance with organisational policies and procedures 1.9 Personnel entitled to readiness waivers by designated authorities are identified and waiver documentation is compiled and submitted for consideration in accordance with organisational policies and procedures |
2. Administer personnel entitlements | 2.1 Information systems are utilised to obtain and review organisational policies and procedures relevant to personnel entitlements 2.2 Personnel information is used to identify entitlements against personnel individual circumstances 2.3 Entitlement application forms to be completed by personnel are accessed and general instructions and guidance are provided to personnel 2.4 Progress of entitlement applications is monitored to ensure timely and efficient handling by the administrative stream of the organisation |
3. Administer personnel welfare | 3.1 Personnel are informed of welfare requirements specific to their employment and the organisation, and of welfare support services available to them 3.2 Welfare related documentation is maintained to enable appropriate administrative support of personnel welfare and to comply with organisational policies and procedures 3.3 Religious preferences are respected and where suitable to organisational requirements, opportunities to participate in religious events are facilitated |
4. Administer personnel discipline | 4.1 Standards of organisational discipline are communicated to personnel in order to promote appropriate behaviour and conduct in accordance with organisational policies and procedures 4.2 Behaviour in contradiction of organisational disciplinary standards is recognised and responded to in accordance with organisational policies and procedures 4.3 Organisational discipline administrative actions are taken in response to significant breaches of organisational policies and procedures or disciplinary standards 4.4 Counselling is undertaken to improve behaviour of personnel and compliance with disciplinary standards in accordance with organisational policies and procedures 4.5 Own behaviour is monitored in order to ensure conduct is in accordance with organisational policies and procedures or disciplinary standards |
Required Skills
This describes the essential skills and knowledge and their level, required for this unit. |
Required Skills |
access and compile complex organisational forms and applications accurately analyse and validate information allocate tasks and delegate others to take on responsibility apply a broad range of problem-solving strategies to work outcomes clearly articulate administrative advice communicate detailed and technical administrative information to an individual conduct interviews to obtain detailed personal information consistently evaluate and monitor own performance empathise with others and respect other's beliefs interpret policy and procedures make decisive, informed decision that balance the needs of individuals with organisational requirements manage a range of complex administrative problems while performing own core function within the organisation manage own tasks within timeframes monitor own behaviour and administration to set example to others record in writing detailed personal information utilise technology to accomplish administrative duties |
Required Knowledge |
counselling techniques organisational disciplinary standards and laws organisational information systems organisational personnel entitlements organisational readiness requirement specific to individual service organisational support organisational welfare infrastructure, policy and procedures organisational writing standards personnel support agencies |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Assessment must confirm the ability to: display a detailed knowledge and understanding of personnel under their direction relate personnel circumstances and information to organisational administrative policy transact a range of administrative actions as identified in the Range Statement. Consistency in performance Competency should be demonstrated over time to ensure the candidate is assessed across a variety of situations within the workplace. |
Context of and specific resources for assessment | Context of assessment Competency should be assessed in the intended workplace or in an environment which accurately reflects the nature and tempo of the workplace. Specific resources for assessment Access is required to: actual or simulated workplace relevant organisational policies and procedures. |
Method of assessment | In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook. Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment. Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include: direct observation interviewing the candidate journals and workplace documentation third party reports from supervisors written or oral questions. |
Range Statement
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. | |
Personnel information may include | Date of birth Date of enlistment Employment and trade details Marital status Name Pay group Place of birth Posting history/preferences Organisational identification data Rank/date of last promotion Religious preferences Social or personal issues |
Readiness obligations may include | Employment proficiency Competency Dental fitness Individual availability Individual equipment proficiency Medical fitness Periodic training and assessment Physical fitness Weapons proficiency |
Readiness records may include | Competency log book Information systems database Medical fitness report Personnel file Physical fitness test results Records of attainment and qualifications Skills maintenance log books Weapons proficiency record |
Opportunities to maintain personnel readiness may include | Dental appointments and assessment Employment, training and assessment Equipment proficiency training and assessment Medical appointments and assessment Physical training and assessment |
Organisational policies and procedures may include | Instructions Operating manuals Orders Organisational instruction Relevant Australian Standards Relevant Commonwealth Acts Standard Operating Procedures |
Designated authority may include | Chief Executive Officer Commanding Officers Group Manager Manager Officer Commanding Officer In Charge Team Leader |
Administrative actions may include | Administrative warning Notice to show cause Pay adjustment |
Entitlement application forms may include | Applications for: housing leave recognition of relationships subsidy / allowances access to training / education access to welfare services |
Welfare requirements may include | Family health and wellbeing Finance Personal wellbeing Social Spiritual |
Welfare support services may include | Chain of command/management Chaplaincy or philanthropic agencies Community liaison agencies Housing authorities Human resource of personnel administration agencies Psychological support agencies |
Welfare related documentation may include | Next of kin records Organisational housing applications Recall records Record of personal finances Will |
Religious preference may include but not limited to | Atheist Baha'is Buddhists Chinese Universalist Christians Hindus Jews Muslims New Age Variants Non-religious agnostics Sikhs Shintoists Taoists Zoroastrians |
Religious events may include | Christmas Easter Eucharist Mass Sermon |
Personnel entitlements may include | Allowances Dental care Health care Housing Legal support Retirement benefits Subsidies |
Discipline administrative actions may include | Charge Counselling Infringement Warning |
Sectors
Not applicable.
Employability Skills
This unit contains employability skills. | |
Pre-requisite Unit/s | Nil |
Licensing Information
Not applicable.